01
Awaiting sign-off
Retainer support
Website and hosting
IT consulting, software and support · Dhaka
What usually goes wrong
Does this sound like your situation?
What business owners tell us before they arrange support.
01
Something breaks and nobody knows who to call
Every time
02
The developer who built it is no longer reachable
Common
03
Small changes wait for weeks
Monthly
04
Nobody is checking backups or updates
Ongoing
05
The same problem keeps coming back
Repeatedly
06
One staff member handles IT on the side
Daily
07
You only find out when a customer complains
Too lateWhat support covers
What support covers.
Websites, software, servers, email and everything already running in your office.
01
Website support
Updates, fixes, speed and downtime.
02
Software support
Systems we built, or someone else did.
03
Hosting and servers
Hosting, domains, email and SSL.
04
Backups and security
Checked regularly, not only after a problem.
05
Small development work
New reports, pages and features.
06
Integrations
Keeping connected systems talking.
07
Staff help
Day-to-day questions from your team.
08
Monitoring
We notice before your customers do.
Support options
Three ways to arrange it.
Most clients start with a monthly retainer and adjust it after a few months.
On-call support
Pay as neededFor businesses with occasional problems.
You contact us when something breaks
Charged by the job
Reply within one working day
Monthly retainer
Most commonFor businesses that cannot afford downtime.
Fixed monthly cost
Priority response
Backups, updates and monitoring included
A set number of change requests
Dedicated team
For larger operationsFor companies running several systems.
Named engineers who know your setup
Agreed response times
Planned improvements each quarter
Monthly review with management
Outcomes
What changes once support is in place
Calling around for help
One number to call
Waiting days for a reply
Answered the same day
Nobody knows your setup
A team that already knows it
Backups nobody checks
Checked and tested
The same fault every month
Fixed at the cause
Customers report the problem
You know before they do
Selected support work
Case studies
Our approach
Fix it, then stop it happening again.
Every issue is closed properly, so the same problem does not come back next month.
How support runs
01
Review what you run
Systems, hosting and access.
02
Write it down
So support does not depend on one person.
03
Agree response times
What is urgent and what can wait.
04
Handle the daily work
Fixes, updates and requests.
05
Watch the systems
Backups, uptime and security.
06
Review every month
What broke, and what to improve.
FAQ
Questions we are usually asked
If yours is not here, put it in the form below.
Do you support systems your team did not build?
Yes. We review the existing setup first, get the access and documentation in order, then take it on. If something is built in a way we cannot safely maintain, we will tell you before starting.
How quickly do you respond?
Retainer clients get priority response on the same working day, and urgent problems such as a site being down are handled immediately. On-call clients are answered within one working day.
Is there a fixed monthly cost?
For retainers, yes. The monthly amount depends on how many systems are covered and how much change work you expect. On-call support is charged per job instead.
What if we only need occasional help?
Then on-call support is enough. You contact us when something needs attention and we charge for that work only. Many clients start this way and move to a retainer later.
Do you work outside office hours?
For urgent issues affecting customers, yes. Routine work is done in working hours. If your business runs in the evening or on Fridays, we agree the hours in advance.
Will you also make improvements, not just fixes?
Yes. Retainers include a set amount of change work each month, such as new reports, extra pages or small features. Larger projects are quoted separately.
What happens to our passwords and access?
Access is documented and kept with your company, not with an individual. You keep ownership of hosting, domains and accounts throughout.
Can we stop the retainer later?
Yes. It works month to month after the first term. If you stop, we hand over documentation and access so nothing is locked with us.
Get in touch
Tell us what needs looking after.
Tell us what systems you use now and what usually goes wrong. We will suggest the right level of support.